Terms of Service

Last updated: 2025

1. Introduction

BrainXP is a learning and knowledge management platform designed to help users organize, retain, and improve their learning experience. By using our service, you agree to these terms and conditions.

These terms should be accepted before creating an account or using the platform's features.

2. Using the Service

Users must be 13 years or older to use this service. When creating an account, you must provide accurate and complete information. You agree not to:

  • Use the service for any illegal purposes
  • Upload harmful or malicious content
  • Attempt to breach or circumvent our security measures
  • Share account credentials with others

3. Intellectual Property

All platform content and features are owned by BrainXP Limited. Users retain ownership of their personal content while granting us license to store and display it.

User-generated content must respect intellectual property rights and not infringe on copyrights.

4. Payments and Refunds

Premium features require payment. Refunds are processed within 30 days of purchase if requested.

Payments are processed through secure third-party providers, subject to their respective terms of service.

5. Privacy and Data

We collect and process user data as outlined in our Privacy Policy. We implement industry-standard security measures but cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account information.

6. Limitation of Liability

The service is provided "as-is" without warranties of any kind. We are not liable for any damages arising from service use or interruptions.

Users acknowledge that they use the service at their own risk.

7. Termination

We reserve the right to terminate accounts that violate these terms. Users may delete their accounts at any time through account settings.

Upon termination, user content may be permanently deleted.

8. Use of WhatsApp

At BrainXP, we utilize WhatsApp to enhance our communication with customers, providing timely and efficient support. Our use of WhatsApp includes:

  • Customer Support: Assisting with inquiries, resolving issues, and offering product information.
  • Order Updates: Sending notifications about order confirmations, shipping details, and delivery statuses.
  • Promotional Messages: Sharing updates on new products, special offers, and events, only with customers who have opted in to receive such communications.

We are committed to respecting your privacy and ensuring compliance with all relevant regulations. For more details, please refer to our Privacy Policy.

Key Points to Ensure Compliance:

  1. Transparency: Clearly state how your business uses WhatsApp, including the types of messages customers can expect.
  2. Opt-In Consent: Ensure that customers have explicitly agreed to receive messages from your business via WhatsApp.
  3. Opt-Out Mechanism: Provide a straightforward way for customers to unsubscribe from WhatsApp communications.
  4. Content Guidelines: Adhere to WhatsApp's policies by avoiding prohibited content, such as illegal services, adult content, or regulated goods like alcohol and tobacco.

9. Changes to Terms

We may modify these terms at any time. Users will be notified of significant changes via email or service notifications.

Continued use after changes constitutes acceptance of new terms.

10. Governing Law

These terms are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of UK courts.